Returns & Refund Policy

Last updated: October 2026

This policy explains how returns, cancellations and refunds are handled by Cookvera Shop. Nothing in this policy limits any statutory consumer rights that apply to you.

1. 14-day cancellation period

For eligible online purchases, you may notify us that you wish to cancel within 14 days after receiving the goods. After notifying us, you should return the goods within the applicable legal return period.

2. How to request a return

Contact us before sending an item back. Please provide your name, order number, the item you wish to return and the reason for the request.

Email: contact@CookveraShop.co.uk
Phone: +44 5515692370

3. Return condition

Items should be returned with all supplied accessories and components and, where reasonably possible, in their original packaging. You may be responsible for diminished value caused by handling beyond what is necessary to inspect the product.

4. Return shipping

For ordinary change-of-mind returns, the customer is responsible for return postage unless we agree otherwise. If an item is faulty, damaged, incorrect or not as described, contact us first so we can provide the appropriate return instructions.

5. Refunds

Approved refunds are normally made to the original payment method. Where statutory cancellation rights apply, refunds will be processed within the timeframe required by applicable law.

6. Faulty, damaged or incorrect items

If your item arrives faulty, damaged, incorrect or materially different from its description, contact us as soon as possible with your order number and details of the problem. Photographs may help us assess the issue.

7. Return address

Do not send a return without first contacting us for instructions. Where a return to our correspondence address is appropriate, the address is:

Cookvera Shop
31 Cr du Cygne
95420 Magny-en-Vexin
France