Frequently Asked Questions

How long does UK delivery take?

Our current delivery target is 4–6 working days in total.

Is standard UK shipping free?

Yes. Standard shipping to eligible UK addresses is currently free.

What payment methods can I use?

The payment methods currently available are shown at checkout.

What is the returns period?

Eligible purchases may be subject to a 14-day cancellation period. Please read our Returns & Refund Policy for the full conditions.

Can I track my order?

Where tracking is available, tracking details are provided after dispatch.

What if my product arrives damaged or incorrect?

Contact us with your order number and details of the issue. Photographs may help us assess damaged items.

How can I contact Cookvera Shop?

Email contact@CookveraShop.co.uk or call +44 5515692370.